ShepHyken

JULY 24, 2023

Retailers’ Attempts To Dissuade Returns May Impact Brand Loyalty by Alicia Thorpe (RetailWire) The tension between retailers and shoppers is growing, and it’s because of returns. So, it is surprising that retailers are starting to “dissuade returns” and put customer loyalty at risk. Here are my top five picks from last week.

Customer Service 12

Customer Service Effort Score Retail B2B 12

SmartKarrot

JULY 7, 2023

This does not only provide opportunities for growth but also helps businesses in building strong customer loyalty. It can be utilized with ease by B2B and B2C businesses as well. Needless to say, the customer retention rate of businesses that use their account white space wisely is significantly higher than their competitors.

Analysis 10

Analysis Customer Satisfaction Resources Loyalty 10

SmartKarrot

APRIL 23, 2020

This has fueled the need for a more proactive approach to managing customer relationships that goes beyond positive customer interactions or exceptional customer service and support. It spans the entire customer journey, from product development and adoption to customer retention and growth.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10