Remove B2C Remove Customer Retention Remove Exceptional Customer Service Remove Loyalty
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Crafting and Cascading a Customer Experience Strategy Across Global Organizations

eglobalis

This strategy should encapsulate everything from understanding customer behaviors and preferences to aligning internal processes and cultures around those insights. However, while easy to write about, it is much harder to implement in both B2B and B2C contexts. Customer surveys remain fundamental for gathering direct feedback.

Strategy 371
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Designing and Rolling Out a Global Customer Experience Strategy

ECXO

This strategy should include a thorough understanding of customer behaviors and preferences, aligning internal processes and culture with these insights. While it’s easy to discuss these concepts, implementing them effectively in both B2B and B2C contexts poses significant challenges.

Strategy 368
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Top 5 Customer Service & CX Articles for the Week of July 24, 2023

ShepHyken

Retailers’ Attempts To Dissuade Returns May Impact Brand Loyalty by Alicia Thorpe (RetailWire) The tension between retailers and shoppers is growing, and it’s because of returns. So, it is surprising that retailers are starting to “dissuade returns” and put customer loyalty at risk. Here are my top five picks from last week.

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What is Account White Space Analysis? Why is it becoming Critical in Business?

SmartKarrot

This does not only provide opportunities for growth but also helps businesses in building strong customer loyalty. It can be utilized with ease by B2B and B2C businesses as well. Needless to say, the customer retention rate of businesses that use their account white space wisely is significantly higher than their competitors.

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Difference between customer success vs customer experience?

SmartKarrot

This has fueled the need for a more proactive approach to managing customer relationships that goes beyond positive customer interactions or exceptional customer service and support. It spans the entire customer journey, from product development and adoption to customer retention and growth.