B2C Competitive Advantage Effort Score Gamification 
NobelBiz
MAY 9, 2023
. – Brad Butler, Contact Center Software Consultant @ NobelBiz Another significant advantage of using dialers is that they can be designed to provide a streamlined experience for agents. Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM.
SurveySensum
JULY 14, 2020
He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy.
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