10 Things Every SaaS Business Should Know About Net Promoter Score
Wootric CX Blog
MAY 12, 2020
For evidence, they point to DocuSign, Slack, Zoom — end user adoption propelled these B2B SaaS juggernauts to IPO. . That gut ‘voice of customer’ reaction complements all the behavioral tracking. 48% of customers who had negative experiences told 10 or more others. You’d be crazy not to.
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