SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Wootric CX Blog

MAY 12, 2020

Openview Partners, proponents of product led growth, argue that to build a successful SaaS today, you must solve end user pain. For evidence, they point to DocuSign, Slack, Zoom — end user adoption propelled these B2B SaaS juggernauts to IPO. . 48% of customers who had negative experiences told 10 or more others.

Net Promoter Score 98

Net Promoter Score NPS Effort Score Feedback 98

SmartKarrot

OCTOBER 1, 2021

In today’s fast-paced business world, there is an increasing focus on providing a customer-centric experience by providing a personalized customer experience. A customer-centric mindset is crucial because $98 billion is left on the table every year by organizations that fail to provide simple customer experiences.

Customer Centricity 11

Customer Centricity Customer Journeys Customer Experience Net Promoter Score 11