Remove B2B Remove Contact Center Remove First Call Resolution Remove Net Promoter Score
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Validating Your Outsourced Customer Care Partnership: Is Your Incumbent “Still the One”?

BlueOcean

Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering? Whether it’s your own culture that shifts over time or that of your outsourcer, keeping a pulse on cultural alignment in your outsourced contact center is essential.

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What can SMEs learn from Big Companies in Outsourcing Telemarketing Philippines?

Magellan Solutions

Here are some indicators companies use: First Call Resolution. Net Promoter Score. In an article by Harvard Business Review , they stressed the importance of net-promoter score. They even call it the one number companies need to grow. . Average Handle Time. Customer Satisfaction.

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The best contact center software for your needs

ViiBE Blog

The best contact center software for your needs. Call Center , CRM , Customer experience. Contact centers vary widely to suit the needs of a wide range of businesses. A customer-facing company and business-to-business (B2B) sales will have different needs from a contact center.