TeamSupport

APRIL 26, 2019

The constantly evolving landscape means that business-to-business (B2B) customers have all the power. Many are turning to emerging technologies and processes, like the ones below, to develop customer-centric strategies. How to optimize the B2B customer experience for a competitive advantage.

Competitive Advantage 55

Competitive Advantage Customer Service Self Service How To 55

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. American Express ). McKinsey ). 54% of U.S. Temkin Group ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ijgolding

APRIL 21, 2015

These Days, it’s All About Competitive Advantage. Customers are more demanding, products are often cloned or imitated and markets have become “commoditised.” 70% of consumers are willing to spend an average of 13% more with companies providing excellent customer service. PART 2: What’s Your Competitive Advantage?

B2B 120

B2B Competitive Advantage Customer relationships Customer Centricity 120

Retently

MARCH 10, 2022

You can of course try to stand out with competitive advantages like more features or buy them off with incentives; however, you will be always facing the challenge to lose this customer. Integrate support and marketing tools for a complete overview of the customer experience. Create a customer-centric culture.

Self Service 148

Self Service e-support Poor Customer Service Customer Success 148

ProProfs Chat

DECEMBER 12, 2019

Understanding the importance of customer service and how one bad experience can reduce customer retention is the starting step towards becoming a customer-centric business. 66% of customers agreed that they switched brands because of poor customer service. B2B Customer Retention Statistics.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

CustomerSuccessBox

NOVEMBER 24, 2021

Benefits can include: Product quality Problem-solving ability Brand’s reputation Advantages of Partnering you as a vendor, etc. Poor customer service, etc. It is at that stage that customers start seeing value in your offering. ROI of Customer Value. The costs may include: Price of the product.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52