Magellan Solutions

MARCH 25, 2021

How Can a Script Help Your Lead Generation Call Center? Lead generation call center is an effective way to gain more prospect customers. Thus, several call center companies are continuously upgrading the quality of the lead generation agents. Advantages of a Scripted Lead Generation Call Center.

Call Center 52

Call Center Call Flow Sales Training 52

Magellan Solutions

AUGUST 16, 2021

The Internet has become a smorgasbord of tutorial content, so get your contact center in on the action. Customers will learn how to resolve some of their own service issues, making them less likely to become an addition to your call center volume in the future. This can lead to an increased call volume. .

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52

Magellan Solutions

MAY 6, 2021

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. Back then, outbound call center companies did not have advanced technologies that is why businesses are hesitant to become partners with them. Hybrid Center or Blended Call Flows.

Omni-Channel 52

Omni-Channel Technology Call Center Social Media 52