Average Handle Time Report Touchpoint Workshop 
Clarabridge
SEPTEMBER 21, 2017
It is still not unusual, for example, for well-known brands to engage in an all-encompassing Customer Experience program with all the bells and whistles imaginable, and yet choose to leave the contact centre out of the effort – focussing entirely on the more ‘visible’ touchpoints such as online, retail etc.
Smith+co CX
SEPTEMBER 14, 2017
Why would any brand not include the contact centre in a CX program when the contact centre is almost invariably supporting every other touchpoint?” This sort of thinking has to beg the question: why would any brand not include the contact centre in a CX program when the contact centre is almost invariably supporting every other touchpoint?
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NobelBiz
AUGUST 28, 2023
Check out our free, on-demand Contact Center Gamification Workshop. Integrating channels and ensuring consistent communication helps create a unified customer journey that delights at every touchpoint. Continuous Feedback: Establish regular feedback loops to fine-tune agent performance and foster a culture of continuous improvement.
Smith+co CX
SEPTEMBER 14, 2017
It is still not unusual, for example, for well-known brands to engage in an all-encompassing Customer Experience program with all the bells and whistles imaginable, and yet choose to leave the contact centre out of the effort - focussing entirely on the more ‘visible’ touchpoints such as online, retail etc.
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