Average Handle Time Net Promoter Score Touchpoint Workshop 
NobelBiz
AUGUST 28, 2023
Speaking of customers, their satisfaction, while seemingly intangible, can be quantified through metrics like Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT). Check out our free, on-demand Contact Center Gamification Workshop. Tired of agent turnover and engagement woes?
delighted
SEPTEMBER 20, 2019
The customer experience includes every aspect of the customer lifecycle, from pre-sales customer touchpoints all the way through personalized experiences for return customers. Perks about relevant happenings, workshops, the latest trends, and special offers. Hold times reduce. With Net Promoter Score (NPS).
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