ShepHyken

FEBRUARY 25, 2024

That’s one of the reasons the Net Promoter Score (NPS) has become one of the most widely used metrics in corporate America and around the globe. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Customer advocacy becomes your best friend.

Customer Service 62

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 62

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Check out our free, on-demand Contact Center Gamification Workshop.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

delighted

SEPTEMBER 20, 2019

Perks about relevant happenings, workshops, the latest trends, and special offers. Not only do reps feel like the time they spend helping customers with specific issues is more valuable, they also see their role for what it really is — an extremely important component of customer experience and added brand value. Hold times reduce.

Self Service 45

Self Service Customer Experience Customer Service Net Promoter Score 45

Michel Falcon Experience

MARCH 12, 2019

So I went ahead and Got Junk, we launched Net Promoter Score program complaint resolution systems, built customer centered training material for thousands of employees, and many other good things. The reason that I don’t track employee retention anymore, as a metric, is because I want people to leave.

Culture 12

Culture Employee Engagement Company Engagement 12