TechSee
MARCH 12, 2019
Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs.
Comm100
JANUARY 14, 2020
With digital omnichannel, agents have both the tools and the context they need to satisfy customers and improve KPIs such as first contact resolution rate (FCR) and average handle time (AHT). This post includes highlights from our Omnichannel white paper. Free Download: Customer Engagement 2020 White Paper.
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Comm100
JANUARY 14, 2020
FCR) and average handle time (AHT). Consider the role of your website, social channels, live chat, knowledge base, mobile chat, and more, in moving your customer from awareness to loyalty. This post includes highlights from our Omnichannel white paper. such as first contact resolution rate. Reduced costs.
Uniphore
DECEMBER 17, 2021
Yet, many payers are still struggling to eliminate the friction in patient/member journeys, improve consumer satisfaction and loyalty, and driver greater efficiency. Impact: 20% reduction in agent training time. 60 second reduction in average handle time (AHT). Scoring an “Ok” Satisfaction Rating Isn’t Enough.
Bold360
DECEMBER 4, 2016
Investing in a high quality customer support self-service solution has been proven to increase customer satisfaction and loyalty due to the self-empowerment it provides the customer with, to instantly locate the answer he seeks. If that’s not enough to convince you, well then there’s the average correspondence fee of $.10
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