Average Handle Time Knowledge Base Magazine Touchpoint 
CSM Magazine
AUGUST 25, 2021
The need for Knowledge Management. A knowledge base is a single repository offering comprehensive information about a product or a service. It is possible to achieve positive customer service across multiple channels and different touchpoints with incredible consistency using a knowledge management platform.
eGain Blogs
JUNE 1, 2021
Best-practice dashboards and reports to measure and assess knowledge gaps and contact center performance, including KPIs like FCR (First-Contact Resolution), ASA (Average Speed to Answer), AHT (Average Handle Time), etc. Integration.
eGain Blogs
JUNE 1, 2021
Best-practice dashboards and reports to measure and assess knowledge gaps and contact center performance, including KPIs like FCR (First-Contact Resolution), ASA (Average Speed to Answer), AHT (Average Handle Time), etc. Integration.
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