TechSee

SEPTEMBER 29, 2020

The Harvard Business Review indicates that the cost of each self-service transaction is negligible, while the average cost of a live service interaction runs to between $7 and $13. Reduce second-time calls with better FCR. ” Techniques to optimize time. Improve AHT with knowledge bases. Enhance performance with motivation.

Call Center 196

Call Center Self Service Strategy Contact Center 196

UJET

NOVEMBER 3, 2020

Without AI and smart automations, contact center agents are responsible for an array of tedious tasks and ACW (after call work) that drive up your AHT (average handle time) and kill your efficiency. Common problems can then be handled by your Virtual Agent so your human agents can focus on more complex issues.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

UJET

NOVEMBER 3, 2020

Without AI and smart automations, contact center agents are responsible for an array of tedious tasks and ACW (after call work) that drive up your AHT (average handle time) and kill your efficiency. Common problems can then be handled by your Virtual Agent so your human agents can focus on more complex issues.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% Facial recognition identifies and verifies an individual by comparing facial features from a digital image or video to a face database. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents. Face and voice recognition.

Technology 122

Technology Customer Service Contact Center Gamification 122