Talkdesk
MARCH 24, 2020
Rather than spending valuable time hunting for information, agent assistants transcribe calls in real time, identifying key words and phrases that generate knowledge base article recommendations to agents, helping them provide answers to customers’ requests faster and more effectively. appeared first on Talkdesk.
VDS
SEPTEMBER 28, 2023
Preparation for Migration Before you migrate your contact center to Genesys Cloud, it’s important to prepare your infrastructure, set migration goals, and plan a migration roadmap. Assessing Your Current Infrastructure The first step in preparing for migration is to assess your current infrastructure.
NobelBiz
FEBRUARY 27, 2023
It instantly collects “on-the-spot” comments after a purchase experience or engagement with the brand to offer real-time client feedback. FCR First Call Resolution is a KPI that evaluates the percentage of issues addressed on the first phone conversation.
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