Remove Average Handle Time Remove First Call Resolution Remove Loyalty Remove Poor Customer Service
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Top 4 Customer Service Trends for 2022 (New Data)

Stella Connect

Customer service data is essential for improving both processes and performance, and here are key insights you can use to achieve success over the coming months. #1: 1: Customer Loyalty Is Getting Hard to Earn and Even Harder to Maintain . 53% of consumers say they have switched brands due to a poor customer experience.

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Customer Service Call Center

Call Experts

According to Forbes , 70% of businesses believe that delivering excellent customer service is a top priority for their organization. In fact, 97% of customers report that customer service is a significant factor in their choice of loyalty and brand advocacy.