People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)
Michel Falcon Experience
MARCH 12, 2019
I soon realized that there is no customer experience if two things don’t happen first: build a people centric culture and focus on your employee engagement and their experiences as well too; it just can’t happen. A lot of people say “Michel, Netflix put Blockbuster out of business because of their technology.”
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