CSM Magazine

MAY 31, 2016

Magnus Geverts at Teleopti takes a look at providing a cohesive experience across different channels supported by flexible workforce management (WFM). A recent study found the average person checks his or her smartphone a staggering 85 times a day! Are backlogs (e-mail) and parallel chat sessions supported?

Omni-Channel 40

Omni-Channel Multi-Channel e-support Social Media 40

Upstream Works

NOVEMBER 19, 2020

Supporting a Distributed Workforce. Supporting agents working from home while maintaining a high level of CX can prove to be a big challenge. To operationalize this model, IT will need to consider how best to support agents working from home. Learn more about Upstream Works’ omnichannel contact center solutions here.

Average Handle Time 78

Average Handle Time Contact Center e-support Touchpoint 78

NobelBiz

AUGUST 11, 2022

Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences. Using a CCaaS solution to provide omnichannel communication is handy for your consumers and is also advantageous for your agents. But NobelBiz Omni+ is different.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

Some call queues additionally support dynamic agent connections. You may easily expect repeat and regular purchases if you take a personal and supported approach to each consumer. As a result, they have less average handling time. Unified dashboard that gathers all communication channels into one.

Call Center 52

Call Center Customer Service Contact Center Social Media 52

NobelBiz

MAY 17, 2022

Some call queues additionally support dynamic agent connections. You may easily expect repeat and regular purchases if you take a personal and supported approach to each consumer. As a result, they have less average handling time. Unified dashboard that gathers all communication channels into one.

Call Center 52

Call Center Customer Service Contact Center Social Media 52

NobelBiz

FEBRUARY 7, 2022

Reporting is essential for managing your IVR system To improve your IVR over time and tailor your contact center services to customers’ issues, it is critical to examine your call flows and callers’ behavior. The ideal IVR should give reporting that is tailored to this optimization technique. What is the purpose of this test?

Contact Center 52

Contact Center Omni-Channel Average Handle Time Consumers 52