ViiBE Blog

MARCH 18, 2021

Given these opposing demands, how can a center ensure that agents handle each call as efficiently as possible? A classic call center metric to measure this is the Average Handle Time (AHT). The agent will still have similar post-call work to do after the conversation ends.

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ViiBE Blog

APRIL 8, 2021

The more options provided to the customer, the more the center can meet their needs. The diversity of different solutions still revolve around the same principles of customer service and call center experience. Call center metrics. Average Handle Time.

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Call Center Experience Call Center Average Handle Time Virtual Call Center 52

ViiBE Blog

APRIL 28, 2021

This article will teach you how to measure an agent’s performance and other important customer service metrics. How do you measure the performance of an agent? Key Performance Indicators (KPI)s are metrics used to measure employee performance and change from industry to industry. Average Speed of Answer.

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NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Of course, including telecommuting in this work may appear to be a rather sophisticated sort of work that may appear to be rather sophisticated compared to typical customer service practice. Make use of the flow history.

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