Pretium Solutions

MAY 15, 2012

Lead and manage with the mindset that your call center is a customer loyalty and revenue-generating center. 2. Use Outcome-Based Measurements. Assess the performance of your call center agents based on specific, customer experience outcomes they achieve during the customer interaction. Perception matters.

Call Center 45

Call Center Average Handle Time Training Leadership 45

Pretium Solutions

MAY 15, 2012

Create the Right Perception Lead and manage with the mindset that your call center is a customer loyalty and revenue-generating center. 2. Use Outcome-Based Measurements Assess the performance of your call center agents based on specific, customer experience outcomes they achieve during the customer interaction.

Call Center 40

Call Center Average Handle Time Training Leadership 40

Pretium Solutions

MAY 15, 2012

Create the Right Perception Lead and manage with the mindset that your call center is a customer loyalty and revenue-generating center. 2. Use Outcome-Based Measurements Assess the performance of your call center agents based on specific, customer experience outcomes they achieve during the customer interaction.

Call Center 40

Call Center Average Handle Time Training Leadership 40

Pretium Solutions

MAY 15, 2012

Create the Right Perception Lead and manage with the mindset that your call center is a customer loyalty and revenue-generating center. 2. Use Outcome-Based Measurements Assess the performance of your call center agents based on specific, customer experience outcomes they achieve during the customer interaction.

Call Center 40

Call Center Average Handle Time Training Leadership 40

Pretium Solutions

MAY 15, 2012

Lead and manage with the mindset that your call center is a customer loyalty and revenue-generating center. 2. Use Outcome-Based Measurements. Assess the performance of your call center agents based on specific, customer experience outcomes they achieve during the customer interaction. Perception matters.

Call Center 40

Call Center Average Handle Time Training Leadership 40

Comm100

OCTOBER 30, 2017

Companies often fall foul of measuring employees, but then not providing them with feedback (or giving feedback far too late, when it is no longer relevant or useful). Even those companies who provide good feedback to their employees can often fail to measure improvement on the points raised, causing well-intentioned quality programs to fail.

Contact Center 115

Contact Center Tips Management Call Center 115