Average Handle Time Customer Care Leadership Return on Investment 
Natalie Petouhof
FEBRUARY 17, 2016
Tweet This report looks at how companies, using the right software, can gain ROI from Customer Service and Customer Experience. Customer Care as a cost center is an unfounded p aradigm. In fact, executives have long thought of customer service or customer care as a cost center.
Natalie Petouhof
SEPTEMBER 1, 2016
Customer care extends far beyond the traditional call center. Every touch point or interaction with the company (or even content about the company) can affect the customer’s satisfaction and loyalty to the brand. The components of a business case include: Goals and objectives for the social customer care initiative.
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