Average Handle Time Contact Center Infographics Metrics 
BlueOcean
SEPTEMBER 28, 2017
When you think of a call center, the last thing you’d associate it with is baseball. But for those of us who work in contact center workforce management (WFM), the connections are obvious. When you partner with an outsourced contact center, you play a key role in getting your team in the best position for a championship win.
Verint
SEPTEMBER 29, 2017
They know that if you can grasp the drivers of customer loyalty, understand what operational parts of the business affect those drivers, and then measure the business based on those operational metrics, you will be successful. For example, many contact centers cite average handle time or first-call resolution as measures of success.
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