Average Handle Time Contact Center Document Virtual Call Center 
ViiBE Blog
MAY 13, 2021
So what exactly do call centers do? What does a call center do? Customer satisfaction is a crucial metric and the priority of every call center employee. At the core of each call center or contact center is the customer interaction. Which software is used in call centers?
NobelBiz
AUGUST 11, 2022
Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers?
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