NobelBiz

JULY 25, 2023

It’s a game-changer that empowers us to create remarkable experiences and build genuine, lasting relationships with our valued customers. From phone calls to live chats, and emails to social media interactions, these multifaceted channels paint a vivid picture of customer needs, preferences, and sentiments.

Interaction 98

Interaction Analytics Call Center Contact Center 98

CSM Magazine

OCTOBER 30, 2019

This reality puts the spotlight firmly on customer-facing teams and the ability to re-evaluate everything they do from the people they hire to the technology they deploy. What if this intelligence could simultaneously link to critical workforce data to ensure CSRs are properly trained, motivated and available at the right time?

Customer Experience 40

Customer Experience Self Service Contact Center Average Handle Time 40

Team HGS

AUGUST 13, 2019

All of these journeys have to be in synch with the contact center, which is at the heart of journey success. Retailers always ask, “How do I beat Amazon?” But make sure it’s customized to your brand. Build the experience to what the customer wants versus what could potentially be the fastest experience.

Management 40

Management Conference Average Handle Time Contact Center 40