GlowTouch

NOVEMBER 21, 2022

But when your value proposition is built on being a lifestyle brand rather than an eCommerce company, this distinction can get blurred. For good measure, this engagement began as a new holiday shopping season was approaching and, with it, an even further increase in demand for customer care.

First Call Resolution 52

First Call Resolution Apparel Average Handle Time Ecommerce 52

BlueOcean

FEBRUARY 7, 2019

It’s 2019, which means contact center metrics from 1999 are almost old enough for their first legal beer (and already knocking them back in Canada.) Those metrics were born in an era when customer service was a race, where whoever got to the finish line first (i.e. How do we use that data to improve the customer experience?

Metrics 219

Metrics Customer Care Measurement Contact Center 219

Magellan Solutions

MAY 23, 2021

Having your own inbound call center services provide tons of benefits for your company. However, there are a lot of contact center services to choose from. As more and more companies are outsourcing, BPO companies need to adjust with the rising call center demands. Offer self service IVR for your customers.

Call Center 52

Call Center Social Media Entertainment Ecommerce 52