NobelBiz

FEBRUARY 27, 2024

The ultimate objectives are crystal clear: Boost Customer Satisfaction : Happy customers are loyal customers. By optimizing call center operations, organizations can enhance the overall customer experience, leading to increased satisfaction.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

NobelBiz

SEPTEMBER 15, 2021

Data keeps beaming in in confirmation of a fact: the digital contact center is here. Voice is changing – average handle time is going up and calls are becoming more complex. Power report speculates that Average Handle Time went up because of agents’ and customers’ needs to socialize more.

Call Center 52

Call Center Self Service Average Handle Time Social Media 52

Playvox

MARCH 19, 2024

AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. If you automate coaching based on a larger sample of quality issues you will move the customer satisfaction needle further and faster. But there’s more.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

NobelBiz

APRIL 5, 2022

Because, as the old saying goes, happy staff lead to happy customers. Reducing Average Handle Time Of course, every customer service manager wants to enhance traffic flow while lowering expenses. They aim to decrease the amount of time it takes to handle a call and optimize it to be as short as feasible.

Contact Center 52

Contact Center Call Center How To First Call Resolution 52