Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Uniphore and Tech Mahindra Partnership.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

NobelBiz

MAY 21, 2024

Here are a few essential processes, tools and integrations that are needed in an inbound contact center: Call Routing Efficient call routing ensures that customer calls are directed to the appropriate agent or department based on the nature of their inquiry, improving response times and customer satisfaction.

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

NobelBiz

APRIL 25, 2023

Investing in employee training is a long-term strategy for reducing call center operating expenses. Well-trained agents can handle customer interactions more efficiently, leading to higher first-call resolution rates and reduced average handling times. Here’s the alternative.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

GlowTouch

JULY 10, 2020

They may feel more comfortable interacting with an agent in real-time conversation when clarity of communication is needed. Reduced resolution time means reduced costs. In addition, live chat agents are often able to handle multiple customer interactions at the same time without sacrificing quality of service.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52