Remove Average Handle Time Remove Communication Remove Gamification Remove Virtual Agent
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Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Automation Reduces Repetitive Tasks for Agents. your agent can say, “I see you’re having trouble with X. AI Streamlines Agent Training.

article thumbnail

Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Automation Reduces Repetitive Tasks for Agents. your agent can say, “I see you’re having trouble with X. AI Streamlines Agent Training.