Beyond the AI Customer Service Hype: Practical Applications for Real Results
UJET
NOVEMBER 3, 2020
A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Automation Reduces Repetitive Tasks for Agents. your agent can say, “I see you’re having trouble with X. AI Streamlines Agent Training.
82 
Let's personalize your content