Average Handle Time Call Recording e-support Report 
NobelBiz
FEBRUARY 14, 2022
AHT – The Average Handling Time in call centers The average handling time is the amount of time it takes for a customer to interact with an agent in a call center. That’s why when you are managing the average handling time (AHT), you need look at it very carefully.
NobelBiz
AUGUST 11, 2022
Customer engagement in call centers has expanded beyond the phone with the introduction of digital communication channels in the contact center sector (Facebook, Twitter, webchat, etc.). Reports can be created to track performance across all of these channels. A contextual toolbar helps you control interactions.
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