Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands
CSM Magazine
SEPTEMBER 8, 2023
In fact, recent research shows that 69% of agents reference background noise around them or customers as a key component of declining mental wellbeing. But these efforts are often minimised by poor quality headphones, incomplete call transcriptions, and clunky systems that all negatively impact mental wellbeing and productivity.
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