NobelBiz

MARCH 19, 2024

These dashboards enable supervisors to monitor queue activity, track topic trends, and assess agent skills in real-time. Multi-conditional alerts further enhance the capability to identify and address complex scenarios promptly, ensuring agility and responsiveness in managing customer interactions.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

Magellan Solutions

MARCH 14, 2023

No wonder the call center industry remains to be the ‘sunshine industry’ through the years. There are several other concerns that need to be addressed, and companies have now started focusing on enhancing the quality of service. In this article, we identify and solve 10 challenges that every call center faces.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52

Magellan Solutions

AUGUST 4, 2021

No wonder the call center ph industry remains to be the ‘sunshine industry’ through the years. . There are several other concerns that need to be addressed, and companies have now started focusing on enhancing the quality of service. Magellan Solutions improving your call center experience Philippines.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52