NobelBiz
MARCH 19, 2024
Choosing the Right Dashboard for Your Organization Selecting the appropriate dashboard type depends on your company objectives, operational priorities, and desired outcomes. Real-time dashboards excel in environments where agility and responsiveness are of utmost importance. All enabled by NobelBiz leading contact center technology.
Magellan Solutions
MARCH 14, 2023
No wonder the call center industry remains to be the ‘sunshine industry’ through the years. There are several other concerns that need to be addressed, and companies have now started focusing on enhancing the quality of service. In this article, we identify and solve 10 challenges that every call center faces.
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ViiBE Blog
MAY 13, 2021
Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company. So what exactly do call centers do?
Talkdesk
MAY 17, 2016
Today, we’re announcing Customer Sentiment Score (CSS), a new kind of call center feature that allows companies to understand customer sentiment as well as predict potential customer unhappiness and proactively address it. We care a lot about call center KPIs , but we care even more about your customers.
Magellan Solutions
AUGUST 4, 2021
No wonder the call center ph industry remains to be the ‘sunshine industry’ through the years. . There are several other concerns that need to be addressed, and companies have now started focusing on enhancing the quality of service. Magellan Solutions improving your call center experience Philippines.
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