Average Handle Time Books Call Recording Customer Satisfaction 
Call Experts
NOVEMBER 18, 2021
Contact center technology encompasses all those tools and technologies used by the contact center teams to communicate with customers over the phone. Specifically, this technology ranges from automated call routing and call recording to call distribution across groups and campaigns. .
Kustomer
AUGUST 8, 2022
Steve Richards: (02:29) Yeah, so the thing is with customer experience, so many call centers and contact centers have done a lot — omni-channel communication, they’ve done a lot to be able to measure and understand more what’s going on within customer experience right now. They’ve got that.
Kustomer
JULY 16, 2020
Yeah, so the thing is with customer experience, so many call centers and contact centers have done a lot — omni-channel communication, they’ve done a lot to be able to measure and understand more what’s going on within customer experience right now. They’ve got that. So the data’s there.
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