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Top 5 Conversational Automation Considerations for Healthcare CX Providers

Uniphore

Before looking at technological capabilities, consider these top five evaluation criteria for conversational automation: Call flow management Long call times and complex processes have long plagued healthcare CX journeys, dragging down consumer and employee experiences alike.

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

This enables agents to provide personalized and efficient service by having immediate access to a customer’s history, preferences, and prior interactions. One of the primary advantages of CRM integration with contact center technology is call flow management. RELATED ARTICLE What is IVR?