Average Handle Time, B2B, Contact Center and Customer Service Representative

A knowledgeable, well-trained, professional customer service representative is worth their weight in CX gold!

Innovative CX

JANUARY 30, 2020

For four decades, I’ve been trying to improve the customer experience for organizations in a variety of industries and diverse geographic locations. Having a knowledgeable, well-trained professional customer service representative (CSR) is table stakes for any business, be it B2B, B2C or B2B2C.

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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

SEPTEMBER 10, 2019

You can hire a call center during the holidays or after advertising your product or service. If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Average handling time (AHT).

Call Center

Call Center Call Center Solutions Contact Center Training

Customer Experience Update

A knowledgeable, well-trained, professional customer service representative is worth their weight in CX gold!

Everything You Need To Know About Call Center Outsourcing

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