Remove Automotive Remove CEM Remove Customer Experience Management Remove Innovation
article thumbnail

September News: Next Generation Customer Journey Mapping

Strativity

Techniques that will elevate your customer journey mapping to the next level . ? CEM Certification – October 21 – 23, 2014. . . Are you a practitioner managing, leading, or championing customer experience in your organization? CEM Certification . CEM Certification. Register here. . .

article thumbnail

POV: The Choice Dilemma

Responsetek

For this reason, many automotive manufacturers have limited the number of choices one can make for different models. Understanding the impact the current portfolio has on customer choice, and speed of choice, and what levers can be utilised to ensure the customers act in favour of a particular brand. .

CEM 40