NobelBiz

FEBRUARY 21, 2023

While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. How critical is customer engagement? We answer it all.

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

MAY 9, 2023

By automating the dialing process, dialers can connect agents to customers quickly, reducing wait times and keeping agents engaged. For example, preview or automatic preview dialers can show client information to the agent before the call is dialed. Let’s dive a little deeper into the specifics of each type.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 2, 2022

To achieve this, you need to implement customer engagement strategies. At the same time, the most effective customer engagement strategies are available in the communication technology space. These abandonments can result in lost business opportunities in pre-sales or a poor customer experience in post-sales support.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52