NobelBiz

MARCH 9, 2021

Contact center software is meant to provide clients with an exceptional customer service experience. A contact center software is more than just an operating system. So what options should you have in contact center software? This is where predictive dialers come in handy.

Contact Center Software 52

Contact Center Software Contact Center Software Automatic Callback 52

NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. Today we talk about Omnichannel and consumer 2.0.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

AUGUST 2, 2022

To achieve this, you need to implement customer engagement strategies. At the same time, the most effective customer engagement strategies are available in the communication technology space. What is the Call Abandonment Rate for Contact Centers? Is there an alternative for call centers?

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

FEBRUARY 21, 2023

But deploying the right customer engagement strategies may take time and effort. Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS. Automatic callback requests are still the best method for leveling out call volumes and cutting down on hold times.

Call Center 52

Call Center Customer Engagement Technology Engagement 52