NobelBiz

FEBRUARY 21, 2023

Deploy CCaaS to create a seamless omnichannel customer journey Omnichannel is no longer an option for call centers; it’s a must! When making purchases, customers have varying preferences across various communication channels. You must deploy actual omnichannel technologies. But make no mistake! What does that entail?

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. Today we talk about Omnichannel and consumer 2.0. Call origin: Automatic callback and directory sharing are additional features of the CTI system.

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

AUGUST 2, 2022

Consumers are irritated by the high proportion of abandoned calls in outbound calls. They will then post their negative experience on the company’s social media or website. In a rush, agents may propose typical answers that are not necessarily appropriate for consumers. Call failure rate and abandonment rate vary.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

MAY 9, 2023

Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. Find a solution that integrates SMS, Email, web chat, and social media into an agent’s desktop environment. Ensure your network is built to spec for VoIP and CCaaS solutions.

Call Center 98

Call Center Software Contact Center Software Contact Center 98