NobelBiz
APRIL 21, 2022
Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Today we talk about Omnichannel and consumer 2.0.
NobelBiz
MAY 9, 2023
Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.
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NobelBiz
AUGUST 2, 2022
Therefore, as you modernize your customer service, you should consider implementing these 5 call center technologies to keep your call centers moving. What is the Call Abandonment Rate for Contact Centers? Consumers are irritated by the high proportion of abandoned calls in outbound calls.
NobelBiz
FEBRUARY 17, 2023
The solution is to keep your call center from causing customer dissatisfaction and disappointment. And the best one to tackle this problem is: Automatic callback Callback is a CTI function that allows callers to request a callback if the line is busy, no agent is available to handle their call, or they just wish to be called back later.
NobelBiz
FEBRUARY 21, 2023
Choose a more efficient means of communicating with and informing your customers using a cloud contact center solution – CCaaS. For example: if you own a small online business, you should consider using analytics to increase consumer engagement. An outbound call center can increase sales using a Web Call Back feature.
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