NobelBiz

MARCH 9, 2021

Contact center software is meant to provide clients with an exceptional customer service experience. They are designed to automate different operational tasks, help support clients with various problems and issues, and ensure that agents are always on the right track to deliver an efficient and friendly customer experience.

Contact Center Software 52

Contact Center Software Contact Center Software Automatic Callback 52

NobelBiz

FEBRUARY 21, 2023

While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. How critical is customer engagement? We answer it all.

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

APRIL 21, 2022

CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. Call origin: Automatic callback and directory sharing are additional features of the CTI system. How does computer telephony integration work?

Contact Center 52

Contact Center Call Center Social Media CRM 52