Joe Rawlinson

APRIL 25, 2018

Companies are always looking for new ways to streamline their customer support department efforts. Markets worldwide are becoming more volatile and saturated as we speak, and providing excellent customer support is important for business success. Live support chat tool provides amazing opportunities for your customer support agents.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

NobelBiz

MARCH 9, 2021

Contact center software is meant to provide clients with an exceptional customer service experience. They are designed to automate different operational tasks, help support clients with various problems and issues, and ensure that agents are always on the right track to deliver an efficient and friendly customer experience.

Contact Center Software 52

Contact Center Software Contact Center Software Automatic Callback 52

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 21, 2023

While there is no single, all-encompassing definition of customer engagement, it can be thought of as a customer’s feeling for a brand. For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. How critical is customer engagement? We answer it all.

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

APRIL 21, 2022

CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. Call origin: Automatic callback and directory sharing are additional features of the CTI system. How does computer telephony integration work?

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

AUGUST 2, 2022

Customers frequently contact the service department when they are displeased with a brand’s product or service. Despite the fact that there are other ways to contact customer support, people prefer the phone. Reducing call abandonment rate means connecting more with customers in a less impersonal way.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52