NobelBiz

MAY 9, 2023

In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep. When agents are left waiting for long periods before connecting with clients, they can become bored, disengaged, and demotivated.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. Today we talk about Omnichannel and consumer 2.0. Call origin: Automatic callback and directory sharing are additional features of the CTI system. How does computer telephony integration work?

Contact Center 52

Contact Center Call Center Social Media CRM 52

NobelBiz

AUGUST 2, 2022

Reducing call abandonment rate means connecting more with customers in a less impersonal way. Consumers are irritated by the high proportion of abandoned calls in outbound calls. In a rush, agents may propose typical answers that are not necessarily appropriate for consumers. Call failure rate and abandonment rate vary.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

FEBRUARY 21, 2023

Key Points: Customer Engagement will more likely lead to additional purchases, customer loyalty, and good e-reputation. Customers who strongly connect to your brand are more likely to make additional purchases, remain loyal, and spread positive feedback about your business. We answer it all.

Call Center 52

Call Center Customer Engagement Technology Engagement 52