Joe Rawlinson

APRIL 25, 2018

What tools are those? Stay with us, as we go through a list of 7 tools for providing better customer service support. Live support chat tool provides amazing opportunities for your customer support agents. Besides these, a live support chat tool comes with other functionality, too. Automatic Callback Phone System.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

NobelBiz

MAY 9, 2023

However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies. One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 21, 2023

For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. What are the most effective call center technologies for increasing customer engagement? And which call center technologies should you use? We answer it all.

Call Center 52

Call Center Customer Engagement Technology Engagement 52

NobelBiz

AUGUST 2, 2022

Call abandonment is a phenomenon that call centers do everything they can to avoid. However, call center agents are not always accessible right away. At the same time, the most effective customer engagement strategies are available in the communication technology space.

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

NobelBiz

FEBRUARY 17, 2023

No call center wants to disappoint its customers. What are the mistakes you should avoid in your call center? The solution is to keep your call center from causing customer dissatisfaction and disappointment. It is your responsibility to put in place the required tools. We outline all the answers.

Customer Service 52

Customer Service Call Center Automatic Callback Contact Center 52

NobelBiz

APRIL 21, 2022

Consumers have become more competitive and erratic as a result of the rise of social media and new emerging technologies. With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. What is CTI – Computer Telephony Integration – in Call Centers?

Contact Center 52

Contact Center Call Center Social Media CRM 52