CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. However, not all customer service solutions are created equal. Today’s clients are no longer willing to put up with long wait times or a company that only offers one channel to get in touch through.

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Call Center Metrics Self Service Virtual Call Center 52

ViiBE Blog

APRIL 28, 2021

Since they’re the most involved with customer interactions, their performance directly affects the customer experience. So how can you evaluate a call center agent’s performance? This article will teach you how to measure an agent’s performance and other important customer service metrics.

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Call Center First Call Resolution Average Handle Time Virtual Call Center 98

NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully.

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Call Center Tips Virtual Call Center Management 52

NobelBiz

AUGUST 11, 2022

As it will deliver excellent customer experience and achieve remarkable agent productivity regardless of the type of business or service provided. In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? Why CCaaS flexibility is so important for call centers?

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Contact Center Call Center Multi-Channel Omni-Channel 52