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4 ways to keep your contact center agents engaged

Calabrio

Managing changing customer behavior. While these mediums are adept at handling routine questions, they are poor substitutes for the customer whose question is overly complex or for the customer who is feeling a heightened level of frustration. Keeping your contact center agents engaged. Provide them flexibility.

article thumbnail

4 ways to keep your contact center agents engaged

Calabrio

Managing changing customer behavior. While these mediums are adept at handling routine questions, they are poor substitutes for the customer whose question is overly complex or for the customer who is feeling a heightened level of frustration. Keeping your contact center agents engaged. Provide them flexibility.

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article thumbnail

4 ways to keep your contact center agents engaged

Calabrio

Managing changing customer behavior. While these mediums are adept at handling routine questions, they are poor substitutes for the customer whose question is overly complex or for the customer who is feeling a heightened level of frustration. Keeping your contact center agents engaged. Provide them flexibility.

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Top 10 B2B Customer Retention Strategies?

SmartKarrot

Businesses are always focussing on lead generation and targeted advertising for customer acquisition. However, customer acquisition is something that demands focus! Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers. contact-form-7].