Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Another trend to emerge throughout the increasing digital interactions has been the use of video.

Customer Experience 236

Customer Experience Social Media Video Customers 236

BirdEye

OCTOBER 31, 2023

How do you customize/change your Facebook profile URL? It is a digital representation of the user and contains their name, display picture, cover photo, personal details, posts, photos, and interactions with other users. How do you customize/change your Facebook profile URL? How to find Facebook URL of someone?

How To 107

How To Social Media Connections Brands 107

Customer Alignment

OCTOBER 2, 2017

If its value is recognised, why don’t more organisations learn from CX leaders and strive to deliver more consistent, predictable and enhanced experiences for their customers? A Harvard Business Review Analytic Services study of more than 400 executives helps shine some light on where leaders and laggards differ.

Customer Experience 40

Customer Experience Customer Centricity Customer Journeys Voice of Customer 40