Analytics, Course and Customer Philosophy - Customer Experience Update

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Maz Iqbal

DECEMBER 22, 2014

Of course it matters! I invite you to consider that there is world of difference between ‘caring about’ employees and ‘caring for’ the person to whom you have given the label employee. Does this difference matter?

Leadership

Leadership Customer Philosophy Employee Engagement Loyalty

Customer Journey Mapping: It?s Not Just About the Destination

Education Services Group

JUNE 21, 2018

Freedom to flex resources to capitalize on opportunities and course correct. The path to developing a customer journey map is littered with obstacles. Interview customers, analyze data from your systems, and gather analytics on web traffic, and more. Justification to systematically and strategically advance your company.

Customer Journeys

Customer Journeys Customer Philosophy Exercises Customer Retention

Customer Experience Update

Customers-Employees-Leadership: Distinguishing Between ‘Caring About’ And ‘Caring For’- And Why It Matters

Customer Journey Mapping: It?s Not Just About the Destination

Webinars

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