Analytics Call Center Experience Call Recording Data 
CSM Magazine
JUNE 27, 2022
Although customer expectations vary, companies that wish to succeed must find efficient ways to improve call center experiences. Customer personas can help you personalize experiences during phone calls. These are fictional representations of your company’s target customers, backed by facts and data.
ViiBE Blog
MAY 13, 2021
Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. In contrast, others make outbound calls to customers, and some even do both.
AWS Machine Learning
DECEMBER 21, 2023
In this post, we address four common use cases: Creating new call scripts Enhancing an existing call script Automating post-call tasks Post-call analytics Throughout the post, we use large language models (LLMs) available in SageMaker Canvas powered by Amazon Bedrock.
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