Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Lumoa turns the traditional approach upside down.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

SurveySensum

MAY 2, 2024

It’s a continuous conversation where companies, like maestros, listen to the orchestra of customer voices and orchestrate a symphony of action, communication, and, ultimately, satisfaction. This fosters a sense of ownership and problem-solving among employees, resulting in happier customers and a more vibrant work environment.

Examples 52

Examples Customer Service Social Media Loyalty 52

NetBase

JULY 30, 2019

Any Mention sends an alert whenever NetBase indexes a post that matches a saved analysis. Big data requires big effort – mostly around the analysis of all structured and unstructed data sets available. The ability to create a single, unified view of your customer voice cannot be oversold here.

Strategy 62

Strategy Effort Score Metrics Course 62

Pointillist

JULY 5, 2019

In this post, I’ll explain how you can raise your voice of customer program to the next level by providing seven powerful ways to supercharge it and make it actionable, so you can maximize the ROI of your VoC investments. How Mature is Your Voice of Customer Program? Overall NPS jumped by 14 points.

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45