Analysis Contact Center Contact Center Workflow NPS 
TechSee
MARCH 12, 2019
But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Bringing visual automation to contact centers. The Value of Automation. The Power of Visual Automation.
Qualtrics
NOVEMBER 21, 2019
The continued rise of the new contact center. First, they’ll adapt contact center metrics that get managed. And secondly, they’ll start analyzing contact center and digital data side-by-side. Job descriptions on these roles range everywhere from NPS program runners to sales roles to marketing roles.
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